Performance Violations & Resolution Policy

Code
Performance Violation
Cahoot Resolution
001
Seller shipped an order assigned to a partner
Customer receives a double shipment and inventory is deducted from partner location.
002
Shipped late

Shipper will be responsible for paying the expedited shipping label cost that will be required to deliver the package by the original date promised.

Example:

  1. Original shipping:        Ground                              $9.43
  2. Expedited shipping: Next Day billed to Shipper    $29.66

Lower Cahoot Rating + $29.66 fee

003

004

005

Unable to ship

Shipped damaged, expired, used item

Order missing contents

Shipper will be responsible for:

  1. 100% of the item price (20% if the order is refunded),
  2. Expedited shipping, if necessary, and
  3. 20% service fee.

Example:

  1. Replacement item retail price: $25.00
  2. Original shipping:        Ground                              $9.43
    Expedited shipping: Next Day billed to Shipper $29.66
  3. Service fee: $54.66 x 20% $10.93

Lower Cahoot Rating + $65.59 fee

006


007


008

Shipped wrong item, size, quantity

   (item replaced)

Shipped wrong item, size, quantity

   (item returned)

Late Shipment results in a returned order

Shipper will be responsible for:

  1. 100% of the item price (20% if the order is refunded),
  2. Expedited shipping, if necessary,
  3. Return shipping, if necessary, and
  4. 20% service fee.

Example:

  1. Replacement item retail price: $25.00
    $5.00
  2. Original shipping:        Ground                               $9.43
    Expedited shipping:    Next Day billed to Shipper     $29.66
  3. Return shipping $9.43
  4. Service fee: $44.09 x 20% $8.82

        Lower Cahoot Rating + $52.91 fee

009
Lost or misplaced inventory

Shipper will be responsible for:

  1. 100% of the missing inventory retail price,
  2. 20% service fee.

Example:

  1. Replacement item retail price: Ground $25.00
  2. Service fee: $25.00 x 20% $5.00

Lower Cahoot Rating + $30.00 fee

010

011

012

Shipped with branded packing slip, box

USPS End of Day Form not scanned

Eligible order shipped outside Cahoot

Lower Cahoot Rating

013
Repeated performance violations
Suspension or loss of Cahoot privileges.
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