Exception Auto‑Fix
Cahoot detects issues like bad addresses, missing dims, and carrier errors, then fixes and reprints automatically—so waves keep moving and SLAs stay green.
TL;DR
What it does
Detects common exceptions and fixes them without human intervention: corrects addresses, fills missing data, retries labels, or swaps services.
Why it matters
Manual queues stall packers and create missed SLAs. Auto‑fix keeps throughput high and reduces support escalations.
Who it’s for
High‑volume operations that can’t afford stalls at the pack station—especially on promo days and during peaks.
Why manual exception queues fail
Stalled waves
One bad address holds a whole batch. Operators tab‑hop and wait for help.
Reprints & relabels
Every fix means new labels and risk of mismatched cartons.
Late orders
Issues discovered near cutoff can push orders past pickup—SLA at risk.
How it works
Detect & classify
Address validation/AVS, missing dims, service ineligible, payment/label API errors, carrier outages, policy guards.
Auto‑fix
Apply safe corrections: standardize address, fetch item dims, switch to eligible service, or retry with backoff.
Reprint & notify
Print the corrected label and notify the right role in Slack/SMS/email. Packers stay in flow.
Escalate with context
If human action is required, escalate with the error, attempted fixes, and a one‑click resolution path.
Inputs
- Carrier validation & response codes
- Address verification (postal/AVS)
- Item & carton data from packing plan
- Policy constraints (hazmat, weekend, signature)
Outputs
- Corrected order + printed label
- Reason code (e.g., “AVS corrected ZIP+4”)
- Alternate service/node if failover used
- Audit entry for compliance & coaching
Real‑world examples
Address correction
Context: “Apt 4B” in Address 1 fails AVS. Fix: Normalize with suite in Address 2 and ZIP+4. Impact: Label prints; delivery succeeds.
Service eligibility swap
Context: Chosen service disallows hazmat. Fix: Auto‑select eligible ground service. Impact: SLA preserved, compliant lane.
Missing dimensions
Context: Item lacks dims in catalog. Fix: Use safe defaults from category; flag SKU for cleanup. Impact: No stall.
Carrier outage failover
Context: API returns transient errors. Fix: Retry with backoff; fail over to alternate carrier if needed. Impact: On‑time ship.
Payment/label retry
Context: Label purchase timeout. Fix: Automatic retry on safe errors. Impact: No packer intervention.
Policy guard
Context: Signature required for high‑value order. Fix: Add signature option and reprint. Impact: Chargeback risk reduced.
What you configure (light touch)
Policies
- Allowed auto‑fixes (address, dims, service swap)
- Guardrails (never split, no downgrade below SLA)
- Escalation channels & roles
Data & sources
- Address verification sources (postal/AVS)
- Fallback dims by category
- Carrier calendars & known outage feed
Results you can expect
- Fewer stalls and reprints at pack
- Lower late shipments & support escalations
- Cleaner addresses and SKU data over time
- Transparent audit trail for ops & compliance
FAQ
Can we review auto‑fixes?
Yes. Every change carries a reason code and appears in the audit. You can export for QA and coaching.
Can packers override?
Yes. Overrides are logged; recurring issues can auto‑open a data‑cleanup task.
What about privacy & PII?
Cahoot processes only what’s needed to ship and supports purge workflows aligned to your policies.
How fast is the fix?
Typically sub‑second for AVS/dims; retries and carrier failovers follow safe backoff without blocking waves.