FAQs

How It Works

How does Cahoot work?

You join hundreds of highly-rated retailers and brands collaborating to fulfill ecommerce orders. You’ll distribute your inventory to other sellers’ warehouses across the country. In exchange for other sellers storing and shipping your goods, you may choose to do the same for orders in the network. Therefore, you offset any storage and order fulfillment costs. Now you can offer 1-day or 2-day free shipping and have the network ship your goods cheaper and faster.

Zero Additional Cost? Really?

Yes, really. Because the members of Cahoot’s ecommerce order fulfillment network work together “for each other,” the cost of fulfilling your orders can be paid in-kind with you fulfilling orders for the network. Because of the peer-to-peer exchange, you don’t need to pay extra fees to third-party logistics (3PL) companies or build your own fulfillment warehouses across the country. Now you can offer 2-day or even 1-day free shipping without worrying about your bottom line!

Can I use the Cahoot network for Seller Fulfilled Prime orders?

Yes, Cahoot’s order fulfillment network is fully integrated with Amazon Buy Shipping services to comply with Amazon’s Terms of Service. Many of our customers found success in boosting their sales by enabling Seller Fulfilled Prime (SFP) areas they couldn’t service before.

Will this create unequal work among fulfillment partners?

No, we understand that order fulfillment excellence requires careful planning of resources and labor. That’s why we make sure partners only ship as many packages as their desired capacity. Optionally, if you’d like to fulfill more packages and create an additional source of revenue, please contact us.

What are Cahoot-certified warehouses?

Every fulfillment warehouse within our network is Cahoot-certified, meaning each has gone through a rigorous vetting process and inspection for excellent storage practices and picking-and-packing standards. This ensures all of your orders are fulfilled accurately and on time, every time. Because only high-performing order fulfillment warehouses can be part of the network.

Can I arrange shipping directly from my suppliers to a Cahoot network warehouse?

Yes, you can arrange your inbound shipments directly to Cahoot network warehouses as long as you follow the prep guidelines. If you would like assistance with this, please feel free to contact us.

Insurance

What do I do if a shipment has been lost or damaged?

You should file a claim with your carrier. Typically, national carriers like UPS and FedEx include shipping insurance on packages up to ~$100 by default, but values will vary.

Can I purchase additional shipping insurance?

Yes, please share your requirements with Cahoot Support for any additional carrier services such as insurance, delivery confirmation, signature confirmation, etc., and they will be added to your labels accordingly.

Tax

Do I need to collect sales tax?

An ecommerce seller should collect and remit sales tax wherever they have nexus, what they sell is taxable, their exposure is material, and there is not a state law obligating someone else to collect the tax. We have prepared an in-depth article on this topic. Check it out to learn more.

More Order Fulfillment Topics

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