ReturnGo Returns Management Solution: Advantages and Disadvantages

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Returns are the double-edged sword of ecommerce. They build trust with shoppers but crush margins if mismanaged. That’s where ReturnGo aims to help, as one of the leading solutions in the returns management market, offering a customizable returns portal that promises to reduce refund rates, improve customer retention, and save brands money. But does it actually deliver? And more importantly, is it the right fit for modern ecommerce operations?

We dug into ReturnGo’s features, customer feedback, integrations, and support model to give you the full picture, not just the marketing gloss. We also evaluate whether ReturnGo offers a better way to handle the returns process. Here’s what stands out, and where the cracks start to show.

What ReturnGo Does Well

Returns are messy. ReturnGo tries to tidy them up, mostly.

ReturnGo is a self-service returns and exchange platform built for Shopify brands, aiming to keep revenue in-house by turning returns into exchanges, store credit, or warranties. It helps businesses manage returns efficiently, making the process smoother for both merchants and customers. It’s affordable, customizable, and popular with scrappy DTC teams trying to stay lean without sacrificing customer experience.

Founded in 2020 and headquartered in Israel, ReturnGo has scaled quickly in the Shopify ecosystem with over 2,000 merchants and more than 1.5 million returns processed. Their hook? Automate the returns experience, cut refund losses, and give brands a little more wiggle room without needing a developer.

ReturnGo’s solutions are designed to fit into the broader returns process landscape, supporting brands with tools that streamline and automate post-purchase management. It’s smart, but it’s not built for every brand, especially if you’re scaling fast, handling international returns, or want deeper logistics integration.

1. Self-Service Returns with Smart Automation

ReturnGo’s flagship product is its AI-powered returns portal, which automates much of the return and exchange process. Customers can initiate returns on their own without needing to reach out to support, saving brands time and resources.

But it doesn’t stop at just sending items back. ReturnGo’s platform uses condition-based logic (called “return rules”) to determine if a refund, exchange, store credit, or even donation should be offered, often in real-time. Brands can create tiered workflows that change based on product type, reason for return, order value, or customer history. ReturnGo’s logic can be customized to handle any return scenario, allowing brands to automate and tailor their workflows for even the most complex situations.

This level of conditional control is a step up from the basic return portals offered by many competitors.

2. Revenue Retention via Exchanges and Store Credit

ReturnGo places a big emphasis on retaining revenue. The platform intelligently promotes store credit or exchanges as preferred outcomes, rather than immediate refunds. That might sound small, but it adds up.

With ReturnGo’s approach, brands can achieve significant improvements in revenue retention and customer satisfaction. According to ReturnGo, brands using its platform can recover up to 40% of potential lost revenue through exchange nudges and store credit incentives. One case study shows a 25% boost in store credit adoption after switching to ReturnGo from a traditional return system.

3. Built-In Shopify Integration

ReturnGo is built for Shopify, and it shows. Their app is plug-and-play with Shopify’s checkout, order data, and product inventory systems. It supports native multilingual portals and connects with apps like Gorgias (for support), Klaviyo (for email), and Recharge (for subscription orders). In addition, ReturnGo offers API-based integrations, allowing seamless connectivity with other ecommerce tools and services beyond the standard app integrations.

For Shopify brands that don’t have the time or budget to build custom flows, this is a huge plus. You can be up and running in a few hours, not weeks.

4. Environmental and Operational Flexibility

ReturnGo is one of the few platforms that promotes non-physical returns, letting customers opt to keep an item (in cases where reselling is inefficient) or donate it locally. Brands can assign zero-waste flows to low-cost items or cases where restocking would lose money. This also improves sustainability metrics, which matters for ESG-conscious brands. By reducing unnecessary shipments and waste, these practices have a positive impact on the environment.

5. Modular Features for Scaling Up

Beyond the returns portal, ReturnGo offers warranty handling, return reasons analytics, multiple warehouse logic, and international shipping support. While some of this requires deeper setup, it’s there for brands with more complex needs. For smaller merchants, the features can be toggled off in the platform’s settings to keep things lean.

Where It Starts To Wobble

1. It’s a Returns App, Not a Reverse Logistics Network

Let’s be clear: ReturnGo is not a logistics company. It doesn’t own or operate any warehouses, drop-off locations, or consolidation centers. It’s a returns software platform. ReturnGo also does not provide integrated shipment tracking or shipment management, so you won’t get order tracking notifications for each shipment as part of the post-purchase experience. So if your returns strategy involves in-person drop-off points, return-to-store flows, or localized processing, you’ll need to integrate a 3PL or handle that piece yourself.

That’s fine for some brands, but it means ReturnGo lacks the physical logistics layer that competitors like Happy Returns or ReturnBear offer out of the box.

2. Shopify-Only Limits Reach

ReturnGo is tightly tied to Shopify, and while that’s great for Shopify stores, it means non-Shopify brands are out of luck. As a post-purchase platform designed specifically for Shopify, it does not offer native support for Magento, WooCommerce, BigCommerce, or headless setups. If your ecommerce stack spans multiple platforms, ReturnGo probably won’t be your long-term solution.

3. UI/UX Customization Can Be Rigid

Multiple user reviews point out that while the portal is functional, it doesn’t offer extensive customization in terms of branding, CSS control, or layout flexibility, at least not without developer help. For DTC brands that obsess over every pixel of their post-purchase experience, this can be a limitation.

According to reviews on the Shopify App Store, some users found the interface “clunky” or “template-like,” especially when trying to match a high-end design aesthetic.

4. Some Learning Curve for Conditional Logic

While ReturnGo’s automation rules are powerful, they come with a learning curve. Setting up flows for refund eligibility, final sale exemptions, or per-product logic requires time, testing, and maintenance. It’s important to properly set automation rules to avoid confusion and ensure the system works as intended.

Smaller teams without a dedicated ops manager may find this overwhelming. As one merchant put it in a Capterra review: “You can build just about any logic, which is great, but you’ll need to document your flows or it gets confusing fast.”

5. Limited International Capabilities

Despite the platform’s flexible shipping rules and multi-currency support, ReturnGo doesn’t offer true global reverse logistics coverage. You can process international returns through the portal, but you’ll be relying on your own carriers or label providers. There are no built-in customs workflows, tax refunds, or return hubs abroad. Additionally, there is no built-in support for generating forward shipping labels alongside return labels for international shipments.

If you’re shipping heavily into Canada, the UK, or the EU, this might mean more manual coordination or third-party tools.

What’s Missing?

ReturnGo’s platform is solid, especially for DTC Shopify brands. But it doesn’t offer peer-to-peer returns, crowd-sourced drop points, or locker-based return models like Cahoot or ReturnBear. Nor does it offer advanced tracking integrations, physical item inspection, or bulk consolidation shipping. Unlike an open post-purchase platform, ReturnGo lacks the flexibility and extensibility that some competitors provide for sustainable and efficient returns management.

That means it’s a powerful digital solution, but not a fully integrated one. You’ll still need to stitch together parts of your reverse supply chain due to the absence of integrated services, or risk margin bleed in the gaps.

Additionally, ReturnGo has fewer recent updates and feature enhancements compared to some competitors, which may impact ongoing innovation and improvements.

Verdict: Smart Software, Meaningful Limitations

ReturnGo delivers where it counts for growing DTC brands: automated workflows, Shopify-native returns, and revenue recovery tools. The ReturnGo app is an excellent tool for companies seeking to streamline returns, improve customer support, and boost operational efficiency. If you want more control over how refunds, exchanges, and credits are handled, and you want it without building from scratch, it’s a great pick for companies aiming to enhance their sustainable ecommerce practices.

But it’s not a complete reverse logistics solution. No drop-off network. No fulfillment infrastructure. And no support beyond Shopify.

ReturnGo works best for digital-first, North American brands and companies focused on sustainable ecommerce that want to tame returns chaos with smart software, not overhaul their operations. If you’re looking to build a truly next-gen, logistics-backed, customer-first returns experience across borders or physical channels, you’ll need more than what ReturnGo offers out of the box.

Consider ReturnGo if:

  • You’re on Shopify and want automation fast
  • Your team can manage logic flows
  • You want to reduce refunds and increase exchanges

Look elsewhere if:

  • You need physical return infrastructure
  • You’re running on non-Shopify platforms
  • You want seamless global coverage

Frequently Asked Questions

What type of ecommerce brands is ReturnGo best suited for?

ReturnGo works best for small to mid-sized Shopify brands that want a customer-friendly return portal with basic automation and AI-powered exchange recommendations. If your returns workflow is straightforward, ReturnGo can save time without overcomplicating things.

Does ReturnGo handle reverse logistics or just the software side?

ReturnGo focuses on return automation and front-end workflows. It doesn’t operate a return network or manage the physical movement of goods. Brands are responsible for fulfillment and logistics unless they integrate with third-party providers.

Can ReturnGo help reduce returns or just process them?

To some degree. It offers exchange incentives and intelligent product recommendations to reduce refund rates, but it doesn’t include robust return prevention tools or dynamic triage like what you’d find in logistics-first platforms.

Is ReturnGo easy to integrate with Shopify?

Yes. Setup is relatively painless, and the platform is built to work natively with Shopify. Brands can get up and running quickly without a developer, though deeper customization may still require some technical know-how.

How does ReturnGo compare to peer-to-peer return solutions?

While ReturnGo focuses on digital workflows, peer-to-peer systems like Cahoot go further by using distributed return points, real-time item scanning, and cost optimization to reduce shipping and restocking costs. ReturnGo is simpler, but not as scalable.

Written By:

Indy Pereira

Indy Pereira

Indy Pereira helps ecommerce brands optimize their shipping and fulfillment with Cahoot’s technology. With a background in both sales and people operations, she bridges customer needs with strategic solutions that drive growth. Indy works closely with merchants every day and brings real-world insight into what makes logistics efficient and scalable.

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ReturnBear Reverse Logistics Solution: Advantages and Disadvantages

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Online shopping is booming globally. Great for sales. Painful for returns. Especially when those returns cross borders, rack up customs fees, and get lost in the mail. Enter ReturnBear, a clever reverse logistics player that has built its specialty on “sell globally, return locally.” ReturnBear, as a company offering ecommerce return management solutions, is making a significant impact in international markets by simplifying global ecommerce returns and reducing the friction for both retailers and customers. As an innovator shaping the future of reverse logistics and ecommerce returns, the company is leading the way in sustainable and efficient return processes. It’s a smart idea, and it mostly works. ReturnBear manages the full lifecycle of returns, from initiation and verification to resale or disposal, ensuring a seamless experience for international markets. Let’s unpack the good, the not-so-good, and where ReturnBear might leave you hanging.

What ReturnBear Does Well

Local Drop-Off, International Coverage

ReturnBear gives your customers real convenience by providing a local return experience. Shoppers in Canada, the U.S., the UK, Australia (and soon more) have access to local drop-off points, making it easy to return items in their own region. No awkward customs forms or high postage, they just drop off, scan, and go. The process is label-free, making returns easy and hassle-free for customers. ReturnBear also facilitates cross-border shipping and manages returns in both domestic and international markets, ensuring seamless coverage for brands expanding globally. That’s Amazon-level convenience, but global. The result? Return costs drop 30%–60%, and customers get quick refunds or credits without friction.

Built-In Return Verification

At drop-off, staff scan items to confirm condition before issuing an immediate refund or store credit. This verification step is a key part of the returns process and builds confidence for both brands and customers by ensuring secure and accurate refunds. That blocks a ton of fraud up front and helps brands avoid refund fraud or chasing merch later, while also enabling efficient processing of returned items for redistribution or restocking.

Fast Forward-Fulfillment

After verifying returns, ReturnBear inspects and preps items for resale locally or utilizes its reverse logistics services to ship them back in bulk to the brand. That means your returned hoodie might land on a rack in Canada or the U.K. fast, while avoiding global freight costs through optimized shipping and efficient reverse logistics services.

Smart Software & Analytics

Their platform is more than just a return portal; it’s a user-friendly dashboard with policy automation, RMA flows, drop-off tracking, and ever-useful return insights. The return portal simplifies customer return requests and enhances satisfaction with its easy-to-navigate interface. A Shopify integration helps automate credit issuance, triggers, and visibility.

The platform combines comprehensive returns software with specialized reverse logistics services, providing a seamless, local return experience for customers while reducing operational effort and costs for brands. This returns software with specialized reverse logistics features helps automate and optimize the entire returns process, making it ideal for both domestic and cross-border ecommerce scenarios.

Proof in Numbers

ReturnBear reports that adoption is strong: 63% usage at drop-off sites, and up to 65% of returned product value is regained through credit or exchange. Penny-wise savings and better customer experience don’t hurt either. The company says that clients consistently report that its solutions help them save on return costs and turn returns into a more profitable part of their business.

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Where ReturnBear Trips Up

Limited Global Presence

ReturnBear currently operates in a limited number of countries: Canada, the U.S., the U.K., and Australia. If your brand is selling across borders and expanding into other international markets such as Germany, Latin America, or Asia, you’ll need additional solutions. The network in these international markets is still developing, so brands selling across borders may face challenges with local returns outside the supported countries. Their real drop-off network is still limited, and that breaks the “local return” promise.

Still Tough to Integrate

APIs are offered, but not necessarily for everything; custom portals or storefront returns still need workarounds. While ReturnBear aims to be a platform for brands selling internationally, integration may require additional development. Right now, expect to grit your teeth and dig in if you want full platform integration.

Tighter Control = Higher Premium

ReturnBear is a 4PL, all return steps outsourced, which means less control over business operations and often a complex pricing model. For businesses, this trade-off impacts operational decision-making and cost management.

Middlemen Risks

Between drop-off, scanning, inspections and the occasional international bind, delays can happen. While refunds are fast, final settlement and inventory updates might lag, which can be tricky for high-turnover products.

Still Building Everywhere

They’re growing fast, but being young and expanding, the team, network, and support model are still evolving. Reviews highlight the ReturnBear team as highly knowledgeable and responsive, but watch out for inconsistent SLA levels across markets.

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What’s Missing

ReturnBear brilliantly tackles cross-border returns, but it doesn’t offer peer-to-peer solutions, local lockers, or crowd-sourced drop points. It also lacks specialized reverse logistics services tailored for specific industries, such as fashion brands, which often require more customized solutions for their unique return needs. It’s also missing machine-learning triage. While ReturnBear manages the basic drop-off + verification + consolidation flow (a traditional solution), there is room to further optimize the processing of returns, including more efficient handling, verification, and redistribution of returned products in-country.

Verdict: Localized Power, but Not Peace of Mind Everywhere

If your brand is active in North America, the U.K., or Australia, ReturnBear’s local model is a game-changer for ecommerce returns and returns management: faster returns, less international postage, and cleaner reverse logistics with upfront fraud checks. Merchants and brands selling internationally, like True Classic, have benefited from streamlined returns, improved customer experience, and cost savings.

Considerations:

  • Coverage Gaps: If you’re going global, you may outgrow it soon.
  • Integration Grit: It’s not plug-and-play everywhere; some development effort is required.
  • Service Premium: Customs-free convenience costs real money and control.
  • Network Growing: Support and speed may vary by region.

In short, ReturnBear is smarter reverse logistics for merchants and brands selling across specific borders who are serious about optimizing ecommerce returns and returns management, but don’t expect it to magically handle the whole planet or function seamlessly out-of-the-box. For the right use cases? It’s a powerful, slick solution. Just be clear on your roadmap, regions, and return volumes before committing.

Frequently Asked Questions

How does ReturnBear reduce return costs?

By consolidating and inspecting returns locally, ReturnBear helps brands save on logistics costs by slashing international shipping, duties, and restocking delays. In fact, brands can save up to 60% on return costs through reduced logistics costs and preferred cross-border shipping rates.

Where is ReturnBear available?

ReturnBear currently provides access to convenient return locations in Canada, the U.S., the U.K., and Australia, making it easy for merchants and consumers in each country to process returns locally. With a growing presence in international markets, ReturnBear continues to expand its network to support efficient, sustainable returns and logistics solutions across more countries.

Does ReturnBear support real-time refunds?

Yes. Items are verified at drop-off as part of an efficient processing and streamlined returns process, triggering instant refunds or store credit to enhance customer satisfaction.

Can ReturnBear be fully integrated into my store?

It offers APIs and Shopify integrations, making it a platform for brands selling internationally. With comprehensive returns software and returns software with specialized features, ReturnBear supports seamless integration for efficient returns management. However, complex workflows or storefront customizations may still require developer support.

What kind of brands benefit most from ReturnBear?

Fashion brands, brands selling across borders, and retail businesses benefit significantly from ReturnBear. The solution streamlines both domestic and international returns, helping brands reduce logistics costs, carbon emissions, and processing times. By offering a seamless return experience for consumers, ReturnBear supports the needs of modern retail and fashion brands, making it easier to meet customer expectations and foster loyalty.

Written By:

Indy Pereira

Indy Pereira

Indy Pereira helps ecommerce brands optimize their shipping and fulfillment with Cahoot’s technology. With a background in both sales and people operations, she bridges customer needs with strategic solutions that drive growth. Indy works closely with merchants every day and brings real-world insight into what makes logistics efficient and scalable.

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Happy Returns Management Solution: Advantages and Disadvantages

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Online retail keeps growing, so do returns. That’s where Happy Returns, a company specializing in reverse logistics, steps in, promising hassle-free, drop-off return experiences with its brick-and-mortar Return Bar® network and software-powered portals. But while they’ve mastered convenience, the devil’s in the details. Let’s unpack what they do well, where they stumble, and ultimately how they compare to the next-gen returns standard.

What Happy Returns Does Well

1. Drop-off Simplicity

No box? No label? No problem. Shoppers can find a convenient location for drop-off at any of the thousands of Return Bars, over 3,800 locations, including The UPS Store. Simply bring your item and the QR code you receive via email to the location; no packaging or labels are required. Be sure to check your email for the QR code before visiting. Shoppers choose this method for its convenience and speed, often leaving with an instant refund or exchange within a minute or two. Customers have a choice of drop-off locations or shipping, making the return process flexible and easy. Items are returned without the need for packaging, streamlining the experience. According to Saufter, it’s “box-free, label-free returns are ideal for customers in large metro areas.”

2. Fast Refunds, Instant Gratification

Refunds kick off right at drop-off, and customers typically receive their refund directly to their account within a few business days. This short time to receive refunds, compared to traditional returns, greatly improves customer satisfaction and loyalty. WeSupply Labs notes refunds are triggered immediately, with no waiting for mail to arrive. Over the past year, Happy Returns has further improved refund speed and customer satisfaction by reducing the time it takes for refunds to be processed and reflected in the customer’s account.

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3. Streamlined Software Experience

Their online returns portal uses automation to streamline the refund and exchange process, suggesting exchanges based on inventory and reason codes, helping merchants keep revenue in-house. The software improves return operations for merchants by optimizing shipment consolidation, tracking, and refund management. Saufter mentions “customizable return policies” and “comprehensive analytics” as key perks, providing merchants with valuable information and insights to guide decision-making. Customers can easily change their return preferences or details through the portal, offering flexibility in the return process. Continuous work goes into maintaining and updating the software to ensure efficient and secure returns.

4. Carrier & Fraud Protections

By consolidating returns into bulk shipping via UPS and using in-person scanning, Happy Returns uses patent-pending item scanning technology to enhance fraud prevention at drop-off points and spot fraud before items are even shipped back.

5. Branded Integrations

It’s a Shopify Plus–certified app and supports BigCommerce, Magento, WooCommerce, and more through the API. Patchworks integration creates a seamless connection between Happy Returns and review systems as well as ERP/WMS platforms.

Where Happy Returns Trips Up

1. Uneven Coverage

That Return Bar network is awesome, until it isn’t. Rural or international shoppers aren’t always close to a drop-off point, meaning they default to slower mailing options. Access is “best in metro areas” and hard if you’re not nearby.

2. Pricey, and More Than It Seems

Users report pricing starts around $500/month plus per-item drop fees, higher than pure-play software options, which can lead to higher expenses for merchants. Some estimates: $0.33–$0.99 per item return, which stacks up fast if you’re processing thousands a month. While Happy Returns can help cut costs through shipment consolidation, the fees may offset these savings. As a result, some merchants look for ways of slashing expenses by considering alternative solutions.

3. In-store Hardware Overhead

Storefront returns require iPads for scanning. That might be a non-starter for smaller retailers without physical locations, or unwillingness to manage hardware costs and updates.

4. Pre-Refund Risk

Getting refunded before an item is back in your hands introduces fraud risk, even with scanning. Some merchants worry about returns that don’t match the item condition, weaponizing Happy’s fast refund system.

5. Limited Tracking Visibility

Once the item’s dropped off, merchants don’t get granular tracking until the shipment arrives at the warehouse. That means a period of radio silence, hard to reconcile with visibility expectations in logistics today.

6. Support & Setup May Lag

While generally supportive, merchants report upsides and downsides: onboarding can be heavy, and support may feel slow during peak or urgent times, especially for mid-market brands without enterprise SLAs.

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What’s Next, and What’s Missing

Happy Returns has built a strong convenience engine, but hasn’t fully leapt into returns innovation. There are many ways retailers can enhance the returns process, such as offering distributed drop-off lockers or peer-to-peer models. While Happy Returns focuses on drop-off convenience, some customers still prefer to ship their returns, and providing multiple options can improve satisfaction.

Happy Returns is designed for retailers looking to improve customer experience and streamline returns. The company is actively working with partners to enhance its solutions and deliver seamless logistics.

Improved return processes not only benefit customers but also support revenue retention for retailers by reducing costs and increasing loyalty. Returns still loop back to central hubs, processed, and consolidated. It’s powerful. But it’s not radically different from traditional logistics; it just dresses it up with drop-off elegance.

Verdict: High Convenience, High Cost

Happy Returns is a standout for brands prioritizing drop-off convenience and instant refunds. For DTC or fashion brands with urban consumers, the experience can seriously boost NPS and customer loyalty by making the return process seamless and hassle-free.

The solution makes returns easier and more integrated into customers’ lives, enhancing convenience and overall satisfaction.

But that convenience comes with trade-offs:

  • Geographic limits: Not everywhere has a Return Bar.
  • Subscription and per-item fees: More expensive than DIY solutions.
  • Pre-refund vulnerability: Fraud mitigation happens later in the flow.
  • Tracking lag: Less transparency post-drop-off.
  • Hardware needs: iPads are required for store returns.

All in all, Happy Returns is great at what it does: fast, convenient returns for shoppers. But it’s not the flexible, all-encompassing solution needed for lean, global, or next-gen returns strategies. Brands should choose it if drop-off is a key driver. Otherwise, it might still feel like returning to a warehouse, even after it promises a destination-free experience.

Frequently Asked Questions

What makes Happy Returns unique?

Its nationwide network of Return Bars enables box-free, label-free returns, improving convenience and cutting costs.

Is Happy Returns available outside the U.S.?

No. The service is primarily U.S.-focused, with little support for international returns or global brands.

Does it require a specific ecommerce platform?

No. Happy Returns is platform-agnostic and works with Shopify, BigCommerce, Salesforce Commerce Cloud, and more.

Can shoppers still return items by mail?

Yes, but the experience is less emphasized and more limited than the in-person Return Bar option.

Does Happy Returns offer data insights or analytics?

Yes, it provides analytics dashboards for return trends, reasons, and customer behaviors, but customization may be limited.

Written By:

Indy Pereira

Indy Pereira

Indy Pereira helps ecommerce brands optimize their shipping and fulfillment with Cahoot’s technology. With a background in both sales and people operations, she bridges customer needs with strategic solutions that drive growth. Indy works closely with merchants every day and brings real-world insight into what makes logistics efficient and scalable.

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Loop Returns: Advantages and Disadvantages

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Online retail marches on. Returns along with it. A seamless return experience can be a differentiator or a drain on margins, especially when it comes to aligning the return process with a brand’s identity. Enter Loop Returns, one of the buzziest post-purchase platforms, especially on Shopify. Loop Returns is helping to shape the future of ecommerce returns by providing innovative solutions that help brands deliver a return experience that supports their identity and customer loyalty. It promises sleek portals, instant exchanges, and tools to boost retention. But is it the magic fix?

Loop’s Strengths: What Its Return Portal Delivers

  • Seamless Shopify Integration

    Loop has nailed Shopify. Thousands of merchants install it via the Shopify App Store, where reviewers rave about easy label creation, smooth integration with WMS, and great UI flow. Users can easily find and connect Loop with other apps and partners to streamline logistics and enhance their return process.
  • Smart Automation through “Workflows”

    Want to batch process returns? Offer bonus credit? Route items differently based on SKU or order value? That’s Loop’s “Workflows” engine. One review highlights their ability to “get more granular with products,” especially specialty items. Users can automate steps and actions such as creating support tickets, editing return lists, and customizing workflows to save time and optimize post-purchase operations.

  • Offset Plan: Zero Software Costs

    Loop’s Offset plan includes free software, just pay for shipping labels. It’s a consumer-paid returns solution that allows shoppers to pay a small fee during checkout for free returns later. This helps merchants cover the rising costs of returns and reverse logistics by collecting fees from shoppers, rather than absorbing the costs themselves. For high-volume Shopify brands, that’s a major allure.
  • Data & Tracking via Wonderment

    Loop bought Wonderment in late 2024, bringing in actionable shipping visibility tools. More tracking means fewer surprise delays. Merchants benefit from improved order tracking and access to organized data inside the return portal, making it easier to manage returns and exchanges.
  • High Adoption & Positive Feedback

    Merchants report big wins: 98% satisfaction, an 80% cut in tickets, and streamlined operations. The platform’s button-driven UI and clickable links help users quickly initiate returns, edit information, and access support, saving time for both merchants and customers.

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Loop’s Weak Spots: Where Return Costs Hit Snags

  • Shopify-Only Ecosystem

    Love Shopify? Fine. Use anything else? You’re out. Multi-platform sellers must build workarounds; Loop isn’t plug-and-play for WooCommerce, BigCommerce, or headless systems.
  • Tiered Tiers = Hidden Costs

    The Offset plan is free until you want multiple carrier options, in-store returns, or better reporting. Then you bump into $155–$340/mo tiers. That pricing works for mid-market, not solo brands.
  • Bugs in the Workflow World

    Some users report glitches, bugs in returning/exchanging scenarios, slow analytics dashboards, and incorrect refunds tied to promotions. Also, data exports are limited, an issue for growth-focused teams. In some cases, merchants have trouble managing returned items and need to check or verify the refund status; resolving these cases efficiently can lead to fewer refunds overall.
  • Can’t Do Multi-Label or Expedited Returns Easily

    Loop’s portal struggles with orders shipped in multiple boxes. Bulk returns require workarounds. And if you want to offer expedited replacements at checkout, Loop’s not built for that, yet.
  • Customer Support Can Lag

    While many merchants enjoy responsive CSMs, others say support can feel slow or inconsistent, especially when support teams need to handle trouble cases and verify information to resolve urgent issues.

Missing Innovation: What Loop Doesn’t (Yet) Offer

Loop has great tech and Shopify creds, but it sticks to the classic route-return-return flow (order is routed to the customer, sent back to the same warehouse, then returned to inventory to be resold). No radical solutions, such as peer-to-peer returns, that turn returns into a profit center. Sure, Loop helps retain revenue in many cases, but it doesn’t help to earn new revenue. That’s fine for 90% of brands. But for the growing class of brands eyeing hyper-innovations or that aren’t in the Shopify ecosystem, Loop hasn’t gained any traction yet.

Developers and brands are looking to create new return experiences and build deeper connections with customers both inside and outside the return portal. Learning from modern customer shopping behavior could help Loop innovate to retain more customers, increase customer lifetime value, and drive more revenue and sales. Future innovations could bring new life to the returns process, keeping customer needs and peace of mind at the center, while considering how merchants can minimize the impact of returns on the bottom line.

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Verdict: Solid, but Shakeable

Loop is more than just another returns tool, it’s a polished, feature-rich platform that often feels enterprise-grade, without enterprise bureaucracy. For Shopify merchants who:

  • Want automated, branded returns,
  • Need instant exchanges and bonus credits,
  • Crave workflow-driven control, and
  • Operate at a volume that justifies paid tiers.

…Loop is remarkable. It’s a product that clearly bows to merchant needs.

That said, it is Shopify-dependent, tiered, and still evolving in analytics and global flexibility. If you’re small, platform-agnostic, or chasing the next frontier of returns innovation—think hyper-local returns or bundled expedited replacements—Loop may start to feel constrictive.

Put simply: Loop is powerful, but it’s classic. It delivers on today’s ecommerce returns playbook, but if tomorrow’s returns look different, you might start hitting friction. Choose it for its polish and efficiency. Just don’t expect Loop to break new ground; it’s built for clean, reliable returns in the Shopify universe, but not a smidge beyond it.

Frequently Asked Questions

What type of retailers is Loop best for?

Loop is ideal for DTC brands on Shopify looking for highly branded, customer-friendly return experiences.

Does Loop support exchanges or just refunds?

Yes, Loop emphasizes exchanges to retain revenue, offering dynamic options like variant swaps or store credit incentives.

Is Loop only for Shopify?

Mostly. Loop is tightly integrated with Shopify, making it less suitable for brands on other ecommerce platforms.

How customizable is Loop’s return portal?

The portal is very customizable visually, but deeper logic or rule changes may require developer help or plan upgrades.

Does Loop handle logistics or just the software side?

Loop focuses on the software layer. Merchants must coordinate their own 3PLs, carriers, and warehouse operations.

Written By:

Indy Pereira

Indy Pereira

Indy Pereira helps ecommerce brands optimize their shipping and fulfillment with Cahoot’s technology. With a background in both sales and people operations, she bridges customer needs with strategic solutions that drive growth. Indy works closely with merchants every day and brings real-world insight into what makes logistics efficient and scalable.

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Walmart Officially Allows Amazon Multi-Channel Fulfillment (MCF)

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Big news for multichannel sellers: Walmart now officially allows Amazon Multi-Channel Fulfillment (MCF). Yes, you read that right. The retail giant has updated its policies, enabling sellers to use Amazon’s fulfillment network for Walmart orders, provided specific conditions are met.

What’s Changed?

Previously, Walmart prohibited the use of Amazon MCF for order fulfillment. However, as of May 15, 2025, Walmart’s updated Shipping & Fulfillment policy states:

“You may use Multi-Channel Fulfillment as long as you ship in neutral packaging using unbranded delivery vehicles, which means neither can display any logos, trademarks, or branding of the other retailer.”

This policy shift allows sellers to leverage Amazon’s robust fulfillment network to process Walmart orders, provided they adhere to the neutral packaging and carrier requirements (they don’t want Amazon logos on packaging, tape, trucks, driver uniforms, etc.).

Why Now?

Walmart’s decision reflects the evolving landscape of ecommerce, where flexibility and efficiency are paramount. By permitting Amazon MCF, Walmart acknowledges the need for sellers to streamline operations across multiple platforms. This move aligns with broader trends in retail logistics, emphasizing interoperability and seller convenience.

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What It Means for Sellers

Pros:
  • Operational Efficiency: Sellers can consolidate inventory management by using Amazon’s fulfillment centers for both Amazon and Walmart orders.
  • Faster Fulfillment: Amazon’s extensive logistics network can expedite order delivery, enhancing customer satisfaction.
  • Cost Savings: Utilizing a single fulfillment service can reduce overhead costs associated with managing multiple logistics providers and additional inventory required to be staged across providers.
  • Cons:
  • Fulfillment Cost: Amazon MCF is substantially more expensive than FBA (2–3×, which can be cost-prohibitive in many low-margin categories).
  • Additional Fees: Blocking Amazon Logistics as a carrier incurs a 5% surcharge on MCF fees.
  • FBA Gets Priority: Amazon prioritizes FBA orders, so there’s a chance that MCF orders don’t ship on time or ship with a more expensive service to ensure on-time delivery.
  • Policy Compliance: Sellers must stay vigilant to adhere to both Walmart’s and Amazon’s fulfillment policies to avoid potential violations.
  • Pro Tips for Sellers

    1. Inventory Management: Maintain accurate inventory levels in Amazon’s fulfillment centers to prevent stockouts on Walmart orders.

    2. Carrier Settings: Configure your Amazon MCF settings to block Amazon Logistics for Walmart orders, complying with Walmart’s delivery requirements.

    3. Packaging Compliance: Ensure all shipments to Walmart customers are in neutral packaging, devoid of any Amazon branding.

    4. Cost Analysis: Regularly assess the cost-effectiveness of using Amazon MCF for Walmart orders, considering the additional surcharges and fees.

    5. Monitor Performance: Keep an eye on delivery times and customer feedback to ensure the fulfillment process meets Walmart’s standards.

    Final Thoughts

    Walmart’s policy update to allow Amazon MCF is a significant development for multichannel sellers. It offers an opportunity to streamline operations, reduce some overhead expenses, and enhance customer satisfaction with potentially faster delivery from distributed fulfillment. However, it’s crucial to navigate the associated requirements carefully to fully leverage the benefits of this new fulfillment option. And fulfillment costs will need to be monitored closely to make sure that it makes sense to use MCF. If not, it might make more sense to outsource Walmart fulfillment to another distributed fulfillment provider such as Cahoot.

    Written By:

    Jeremy Stewart

    Jeremy Stewart

    Jeremy Stewart leads customer success at Cahoot, helping merchants achieve high-performance logistics through smart technology and process optimization. With a background in both ecommerce operations and client services, Jeremy ensures that every merchant using Cahoot gets measurable results—whether they’re scaling from one warehouse to many or managing complex returns.

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    New 2025 UPS Surcharges to Impact Large Bulky Packages, Fuel Fees, and More

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    Brace yourselves, ecommerce pros: UPS is rolling out a fresh batch of surcharges in 2025 that could make your shipping invoices feel like a game of financial Jenga. From fuel fees to oversized package penalties, here’s the lowdown on what’s changing and how you can navigate the storm without capsizing your margins.

    The Surcharge Symphony: What’s New?

    1. Fuel Surcharge Hike

    Starting May 26, 2025, UPS increased its fuel surcharge calculations for ground, air, and Ground Saver packages. This means that as fuel prices fluctuate, so will your shipping costs, adding a layer of unpredictability to your logistics budget. Supply Chain Dive

    2. Delivery Area Surcharge (DAS) Expansion

    Effective June 1, 2025, UPS updated the list of ZIP codes subject to Delivery Area Surcharges. If you’re shipping to newly added areas, expect additional fees per package. Supply Chain Dive

    3. Remote Area Surcharge for Ground Saver Deliveries

    From June 2, 2025, Ground Saver deliveries to ZIP codes deemed as remote areas in the contiguous U.S. will incur additional fees. Supply Chain Dive

    4. Additional Handling and Large Package Surcharges

    Also starting June 2, 2025, higher fees for shipments in Zone 7 and above have been implemented. If you’re shipping large or heavy items over long distances, these surcharges could significantly impact your costs. Supply Chain Dive

    5. Redefinition of Large Package and Additional Handling Charges

    Effective August 17, 2025, UPS is changing how it calculates these surcharges. Instead of using length plus girth, the new criteria are:

    • Large Package Surcharge: Applies to packages weighing over 110 pounds or with a size greater than 17,280 cubic inches.
    • Additional Handling Charge: Applies to packages with a size greater than 8,640 cubic inches.

    6. International Collect on Delivery (ICOD) Fee

    • As of June 2, 2025, a new $12 fee applies to U.S. consignees receiving international shipments where duties and taxes aren’t prepaid or billed to a UPS account. Pre-paying duties and taxes electronically before delivery can help you avoid this fee. Supply Chain Dive

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    Real-World Impacts: What This Means for You

    Ecommerce Retailers

    If you’re selling bulky items like furniture or gym equipment, these changes could hit hard. The new dimensional thresholds mean that even if your package isn’t heavy, its size alone could trigger hefty surcharges.

    SMBs (Small and Medium-sized Businesses)

    With tighter margins, SMBs may feel the pinch more acutely. The expanded DAS and remote area surcharges could make shipping to certain customers less profitable, potentially forcing tough decisions about service areas.

    International Shippers

    The new ICOD fee adds another layer of cost to international shipments. Ensuring duties and taxes are prepaid or billed to a UPS account can help avoid this fee, but it requires diligent coordination.

    Strategies to Mitigate the Impact

    1. Optimize Packaging

    Review your packaging to ensure it’s as compact as possible without compromising product safety. Reducing package size can help you stay below the new dimensional thresholds and avoid additional surcharges.

    2. Audit Shipping Zones

    Analyze your shipping destinations to identify if the updated DAS and remote area surcharges affect your common delivery areas. Consider alternative carriers or fulfillment centers closer to these zones to reduce costs. Diversifying your shipping partners can provide more flexibility and cost savings.

    3. Distribute Inventory Strategically

    Consider spreading your inventory across multiple fulfillment centers or 3PLs closer to where your customers live. This approach isn’t just about faster delivery, it’s about shrinking the distance a package travels in the final mile, which mitigates the impact of several of these new surcharges. Plus, you’ll be better positioned to offer faster, cheaper shipping options to your customers: win-win!

    Compare rates with other carriers, especially for shipments that now incur higher UPS surcharges. Diversifying your shipping partners can provide more flexibility and cost savings.

    4. Prepay Duties and Taxes

    For international shipments, prepaying duties and taxes or billing them to a UPS account can help you avoid the $12 ICOD fee. Implement processes to ensure this is done consistently.

    5. Leverage Technology

    Use shipping software to automatically calculate the most cost-effective shipping options based on package size, weight, and destination. This can help you make informed decisions quickly.

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    Looking Ahead

    UPS’s 2025 mid-year surcharge updates reflect the company’s response to rising operational costs and the need to manage delivery complexities. While these changes present challenges, proactive planning and strategic adjustments can help mitigate their impact. Stay informed, adapt your shipping strategies, and consider consulting with logistics experts to navigate this evolving landscape effectively.

    Note: For the most current information on UPS surcharges and fees, please refer to the official UPS website or consult with your UPS account representative.

    Written By:

    Indy Pereira

    Indy Pereira

    Indy Pereira helps ecommerce brands optimize their shipping and fulfillment with Cahoot’s technology. With a background in both sales and people operations, she bridges customer needs with strategic solutions that drive growth. Indy works closely with merchants every day and brings real-world insight into what makes logistics efficient and scalable.

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    How 3PLs Can Register for FDA-Approved Warehouse Status

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    Imagine a spotless warehouse stacked with pallets of potato chips or cases of juice. That’s what people imagine when they think of what “food-grade warehousing” often means: strict cleaning protocols, temperature controls, and temperature-controlled environments for sensitive products, plus intensive audits by certifiers to prove it. Quality control, monitoring, and tracking are indeed essential for maintaining standards in these facilities. But here’s the catch: there’s no official “FDA food-grade certificate.” In other words, no inspector from the FDA comes by and stamps a “food-grade” label on your door. Instead, the FDA regulates facilities by simply requiring them to register if they handle food.

    Having food-grade certification is a voluntary, industry-driven quality label. FDA Food Facility Registration, however, is a mandatory legal listing for any business that manufactures, processes, packs, or holds food (including dietary supplements and animal feed) for U.S. consumption. To clarify, an FDA-certified warehouse goes through a more rigorous process of demonstrating a higher level of compliance with FDA regulations, which is voluntary. “Registration,” on the other hand, is a basic requirement for all facilities handling food, essentially notifying the agency about their activities.

    In short, having SQF or “organic” or even SQF Level 3 qualification is great for customers and safety, and also supports brand reputation and benefits ecommerce businesses, but it doesn’t exempt you from the law. If your 3PL warehouse stores consumer foods, drinks, pet snacks, or supplements, it must be entered in the FDA’s facility registry, regardless of how clean or certified it is. Companies in various industries, such as food, beverage, and supplements, need to comply with these requirements. An FDA spokesperson bluntly reminds us: any facility holding food for U.S. humans or animals must register, unless a specific exemption applies. This is essential for public health and health protection. For example, proper registration allows for the tracking of an E. coli outbreak back through all the facilities where it was held to identify the source.

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    If your warehouse or fulfillment center stores food, you must register. The supply chain, logistics, and fulfillment services provided by 3PLs are all impacted by these requirements. The FDA’s own FAQ reminds us, under the act (such as the Food Safety Modernization Act) and drug administration oversight, that registration is not optional.

    If you’re a manufacturer, you must register. Appropriate storage conditions and maintained standards are required to ensure compliance. If your core business is storage, the products are stored, and inventory management practices must meet regulatory expectations. If you only ship (no storage), you’re probably exempt. However, management systems and control of inventory are still important for compliance.

    Different 3PLs have warehouses that offer a range of services and solutions, and choosing the right partner is important for helping you ship FDA-regulated products efficiently.

    When Does a 3PL Warehouse Need to Register?

    As soon as your warehouse is holding regulated food or feed for sale in the U.S., it falls under the FDA’s food facility rule. That means if your 3PL stores any packaged foods, beverages, snacks, dietary supplements, or animal feeds (even pet chews) destined for U.S. consumers, you must register with the FDA. Dietary supplements count as “foods” under the law, so a vitamin or protein powder you warehouse still triggers FFR. Same if you handle pet treats or livestock feed, animal feeds can be considered food (or drugs), and holding them for distribution requires registration. In practice, virtually all 3PLs storing consumer food or supplement products will need to register. There’s no minimum volume or frequency, even short-term “holding” qualifies. FDA guidance clarifies: “There is no timeframe associated with holding… a facility that holds food… is not exempt.”

    Exemptions: The law does carve out a few narrow exceptions, but they usually don’t apply to commercial 3PLs. Common carrier transportation is exempt (trucks, ships, planes) because vehicles are not considered “facilities”. A Post Office or courier sorting center with packages is likewise viewed as transit, not as a holding facility. Retail grocery outlets and restaurants are also exempt (they’re “retail food establishments”), but an independent warehouse that isn’t part of a store chain doesn’t qualify. Importantly, storage of non-food items (like empty bottles, labels, or packaging materials) is exempt too, since the FDA defines “food” as excluding food-contact materials. In short, if your 3PL’s core business is storage of packaged food/beverage/supplement products, you’re in, otherwise, you’re probably out.

    • Must register: Facilities manufacturing/processing, packing, or holding food or animal food for U.S. distribution. This includes dietary supplements, snacks, drinks, pet food, feed supplements, etc.
    • Does not need to register: Pure carriers/transport trucks (no holding activity); retail stores or restaurants; farms holding their own produce; and facilities storing only packaging or non-food items.

    Product Triggers: What Counts as “Food”?

    The FDA’s definition of food is very broad, and it explicitly includes dietary supplements and many pet products. In practical terms, any finished food or beverage product triggers registration. That means snacks, cereals, bottled water, sodas, juice, nut butters, supplements, infant formula, spices, etc., all count. A helpful FDA Q&A spells it out: “A dietary supplement and a component of a dietary supplement are ‘foods.’ Accordingly, a facility that … holds a dietary supplement … is required to register as a food facility.” Likewise, pet foods and chews must be registered, they’re considered animal food. By contrast, cosmetics, drugs, medical devices, or chemicals do not fall under the food registration rule (they’re regulated by other FDA centers). So, if your warehouse does mixed storage, only the racks holding food/work trigger FFR.

    It’s worth double-checking borderline cases. For example, a facility storing bulk sugar or starch used for food probably needs to register, because those ingredients are food. But if a warehouse only holds bottles, jars, or foam peanuts (food-contact materials), that is not “food,” and you wouldn’t register for those alone. Whenever in doubt, recall this rule of thumb: if it can be eaten (or fed to animals), the warehouse holding it likely needs to register.

    How to Register (Step-by-Step)

    Registering is straightforward and free. Start by getting an FDA Industry Systems (FIS) account at access (FDA calls this portal “FURLS”). Once logged in, choose the Food Facility Registration Module (FFRM) and hit “Register a Food Facility.” The online system will guide you through sections for facility info, contact data, and product categories. A handy user guide on the FDA’s site walks you through each page.

    All domestic and foreign registrants must use the electronic system (paper is only allowed by rare waiver). If you do need a paper backup (e.g., in an emergency or with a waiver), the FDA provides Form FDA 3537. This form is available on the FDA’s website and can be mailed or faxed to the FDA’s registration office. However, 99% of businesses just use the online portal; it’s faster and automatically gives you a confirmation.

    Information You Must Provide

    The registration form (online or 3537) asks for basic data about your facility and operations. In short, be ready with facility identity and contact info, product categories and activities, and key attestations. Specifically, FDA requires: name, address, phone (and emergency contact phone) of the facility; mailing address (if different); any parent company name; all trade names used at the facility. It also needs the name, address, and phone of the owner/operator/agent in charge, plus their email address (unless FDA granted a waiver).

    You must also list which types of foods you handle. FDA provides a menu of “food product categories” (36 choices), just check all that apply (e.g., “beverages,” “bakery goods,” “dairy products,” “supplements,” etc.). For each category, indicate whether you manufacture/process, pack, or hold that product. If you hold multiple categories (snacks, drinks, supplements, etc.), you must list them all.

    Importantly, you must also include a Unique Facility Identifier (UFI) that FDA recognizes. Currently, the FDA accepts the D-U-N-S (DUNS) number as the UFI. If you have a DUNS number for your company, include it (if not, getting a DUNS is free via Dun & Bradstreet). Just make sure it’s correct; the FDA will verify that the address matches.

    Finally, the form includes a couple of statements and signature fields. You must certify that FDA may inspect the facility per law, and that all provided info is true and accurate. The owner/operator (or an authorized representative) signs off on this. If you file electronically, the system will still record your submission and display your unique registration number (FEI) and PIN on screen. In other words, once you click submit, you instantly get your FDA registration number.

    (Foreign facilities note: U.S. law requires a U.S.-based agent as well. Foreign registrants must provide the name, address, phone, and email of their U.S. agent contact.)

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    No Fees or Fancy Licenses

    Here’s a relief for ecommerce brands: The FDA does not charge any fee for food facility registration. Domestic facilities pay nothing. (Foreign facilities must hire a U.S. agent, but that’s an independent business service fee, not an FDA fee.) There’s no formal inspection or license process tied to the registration itself; you don’t need an FDA “permit.” The registration simply identifies you in the FDA’s database.

    Minimum qualifications: You don’t need a food degree to register. Any business that legitimately handles food (and isn’t otherwise exempt) can register. The key requirements are simple: have a real physical facility or address, designate who the owner/operator is, and be ready to let FDA inspectors in if there’s a problem (FDA will ask for an inspection assurance on the form). Beyond that, you should follow good hygiene/CGMP practices (FDA’s Title 21 CFR Part 117), but those standards aren’t part of the registration. In short, if your 3PL warehouse fits the description above, you can (and must) register; the process doesn’t require extra credentials beyond normal business paperwork.

    Timeline: Registration, Renewal, and Expiration

    The registration process itself is quick. In practice, if you have all the information ready, you can complete an online registration in less than 20 minutes. Once submitted, the FDA site immediately assigns you a registration number (FEI) and PIN, which appear on-screen. There’s no waiting for mail or manual review. You can email or print your registration form right away. As soon as you’re done, your facility is officially in the system.

    But don’t forget renewals! The FDA requires a biennial renewal cycle. That means every two years, you must update or resubmit your registration. In practice, the FDA opens the renewal window from October 1 through December 31 of every even-numbered year (e.g., 2026, 2028, etc.). During that period, you log back into FIS, review your info, make any changes (new address, products, contacts, etc.), and resubmit. After Dec 31, any facility that hasn’t renewed is considered expired.

    So mark your calendar: the next renewal window opens October 1 of the next even year. If you register for the first time in an odd-numbered year (say June 2025), you must renew by Dec 31, 2026, to avoid lapsing. FDA will normally send reminders, but it’s best to track this yourself. (And remember: renewals are free too.) If your business goes out of scope or closes, you should also cancel your registration in FIS to avoid future reminders.

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    Key Requirements & Timelines: At a Glance

    • Who must register: Any facility manufacturing/processing, packing, or holding food or animal feed for U.S. distribution (snacks, beverages, supplements, pet food).
    • Who is exempt: Pure carriers (trucks, ships) in transit; retail stores and restaurants; farms holding their own produce; facilities storing only non-food items.
    • How to register: Online via FDA’s FIS portal (FURLS Food Facility Registration Module); paper only by FDA waiver.
    • Information needed: Facility/contact details; food categories and activities; Unique Facility Identifier; attestations and signature.
    • Timeline: Instant registration upon online submission; biennial renewal October 1 – December 31 of even years; expiration if not renewed.
    • Fees: There is no FDA fee for domestic registration or renewal. (Foreign firms only pay for their required U.S. agent service.)
    • Duration: Each registration lasts until the next biennial renewal period (essentially 2 years). After renewing, you’ll receive a new registration confirmation for the next period.

    Staying on top of these rules ensures your 3PL warehouse is legally compliant with the FDA’s food regulations and avoids nasty surprises like cancelled imports or penalties. When in doubt, consult the FDA’s resources (see citations below) or call their FURLS help desk. Safe storing!

    Frequently Asked Questions

    Do 3PL warehouses need an FDA “food-grade” certificate to store food?

    No. There is no official FDA “food-grade” certificate. However, any facility that stores food products must register with the FDA as a food facility. Voluntary certifications (SQF, BRCGS) support trust and safety but do not replace the legal registration requirement.

    What products trigger the need for FDA registration?

    Any facility storing food, beverages, dietary supplements, or animal feed intended for U.S. consumption must register. This includes snacks, bottled drinks, pet treats, and vitamins. Even temporary “holding” triggers registration.

    How does a 3PL warehouse register with the FDA?

    Warehouses register through the FDA Industry Systems portal (FURLS) using the Food Facility Registration Module. Registration is free and requires facility details, product handling categories, and a Unique Facility Identifier (e.g., DUNS number).

    Are there exemptions to the FDA registration rule?

    Yes. Pure carriers in transit, retail stores and restaurants, farms holding their own produce, and facilities storing only packaging materials do not need to register. Most commercial 3PL warehouses handling food must register.

    How often must FDA food facility registration be renewed?

    Every two years during the October 1 – December 31 window of even-numbered years (2026, 2028, etc.). Registrations expire if not renewed by December 31.

    Citations

    Written By:

    Jeremy Stewart

    Jeremy Stewart

    Jeremy Stewart leads customer success at Cahoot, helping merchants achieve high-performance logistics through smart technology and process optimization. With a background in both ecommerce operations and client services, Jeremy ensures that every merchant using Cahoot gets measurable results—whether they’re scaling from one warehouse to many or managing complex returns.

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    How Flipping Returns Became Retail’s Goldmine

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    Returns used to be the very definition of sunk cost. Today they’re front-page news. In 2025, record-high tariffs on imports have forced retailers to get creative, and those unwanted boxes piling up in the backroom are suddenly a secret weapon. U.S. retail returns are forecast to exceed $1 trillion in 2025. Combine that with import duties that make overseas stocking extra painful, and you have a powerful incentive: don’t ship returns out of the country, sell them at home. As Robert Johnson of ReturnPro puts it bluntly, a “keep-it” returns policy, where customers get refunded and keep the product, means “there’s no ability to recover that tariff”. In other words, retailers who demand the goods back can actually recoup value (and tariffs) by reselling them.

    Tariffs have essentially flipped the script on returns. Instead of quietly liquidating overseas, brands are directing those goods back into local channels. The New York Times reports that as U.S. retailers slash new imports, reverse-logistics outfits are thriving by refurbishing and reselling returned merchandise. Tariffs have “driven up costs on Chinese imports,” so many big chains are reducing or canceling foreign orders, and that’s creating a gap in inventory. Enter companies like ReturnPro: they sweep in to fill the hole with returned and overstock items. One estimate says ReturnPro will sort roughly 67 million returned products this year, especially electronics.

    The math is irresistible. New inventory is getting pricier by the month, so resale isn’t just a “nice-to-have” sustainability story, it’s a margin play. Cahoot’s analysis notes that higher tariffs raise the cost of new goods so much that secondhand suddenly looks attractive by comparison. “When prices rise and new inventory becomes more expensive or delayed,” explains Cahoot’s Founder & CEO, Manish Chowdhary, “secondhand offers a faster, cheaper, and more sustainable supply chain.” In practice, this means retailers are turning their returns bin into a new stocking aisle. Instead of dumping returns to liquidators abroad, they scrub, repackage, and reprice them for sale, sometimes on their own sites or via resale marketplaces. (ReturnPro even sells through platforms like VIP Outlet and goWholesale.) The result? Refurbished inventory fills supply gaps and keeps shelves looking full, even as foreign shipments slow down.

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    A collage celebrating Gen Z/Millennial thrift culture underscores the boom in resale. Half of Americans now shop secondhand regularly, and one in four have sold something secondhand in the past few months. The growth is explosive: the U.S. secondhand apparel market jumped 14 % in 2024 alone (5 × faster than fashion overall) and is on track to top $74 billion by 2029. Millennials and Gen Z are leading the charge, not out of thrift-shop desperation, but because buying used is trendy, eco-friendly, and often smarter money. As Cahoot notes, younger buyers view secondhand as a first-stop shop, not a fallback. In short, consumer attitudes have shifted: scoring a vintage find or certified refurbished gadget feels like a win, not a compromise. That cultural tailwind means returns and trade-ins have huge resale value. Brands like Patagonia (Worn Wear), Lululemon (“Like New”), and Athleta Preloved are already turning returned or traded-in gear into fresh inventory.

    So what does this mean for the future of ecommerce? In a word: resilience. By “domesticating” the supply chain, recommerce buffers brands against volatility. All those returned products already exist in the U.S., free from shipping delays or new-tariff sticker shock. Cahoot puts it this way: recommerce essentially “domesticates the supply chain” by keeping goods closer to home. In practice, that means when tariffs jack up import costs or delays threaten shelves, companies can say, “Hey, we’ve got a warehouse full of returns ready to go.” Instead of scrambling overseas or hiking prices, they tap the local stash. As one Cahoot report observes, resale platforms are becoming a “decentralized warehouse network”—not just sustainable, but strategic infrastructure.

    Of course, flipping returns into revenue isn’t automatic. It takes investment and innovation. Forward-thinking retailers are already building new playbooks: ditching old “keep-it” leniency, tightening return rules, and investing in reverse-logistics tech. For example, some 38 % of executives cite “bracketing” (buying multiples to return extras) as a big headache. To counter that, many are requiring the customer to actually ship back all returns. Yes, it means extra shipping for the retailer, but every returned jacket or gadget that comes back can be inspected, repackaged, and sold as “open box” or on a clearance site instead of being thrown away.

    Practical Takeaways for Ecommerce Players

    • Reframe returns as inventory. Track your return flow and net recovery rate carefully. Each returned item is a potential sale, or at least a resale. Integrate this into demand forecasting. When tariffs rise, selling a returned snowboard or phone at even 50–70 % of list price is a win that offsets lost imports.
    • Adjust return policies and incentives. Encourage returns instead of freebies. Even modest incentives (store credit, discounts) can ensure items come back to you. Some brands have removed 100 % “keep-it” policies to recoup value (and the tariff paid).
    • Partner with recommerce specialists. Not every brand needs its own outlet. Resale-as-a-Service (RaaS) providers like ThredUp, Trove, and Recurate can plug in to handle authentication, logistics, and sales of used stock. Heavy hitters like Patagonia and Athleta teamed up with third parties to launch trade-in programs. If you’re smaller, platforms like eBay or other recommerce partnerships can do the trick.
    • Go local with logistics. Whenever possible, process returns domestically. Solutions like peer-to-peer reverse logistics or domestic refurbishment mean avoiding import tariffs and carbon guilt. For example, “peer-to-peer returns” programs route a returned item directly from one consumer to the next, skipping extra shipping legs. Likewise, boutique services now exist to pick up returns in-market and list them locally, rather than sending pallets abroad.
    • Invest in technology. Use data and AI to grade returns fast. A scratched phone can get a 90 % value bump with a quick refurb. The faster you re-list a return, the less value it loses. Integrate returns into your warehouse management system so excess and returns inventory are immediately flagged as sellable surplus.

    Convert Returns Into New Sales and Profits

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    The broader lesson is clear: returns aren’t just a headache; they’re a hedge. As Cahoot’s Jeremy Stewart summarizes, recommerce is no fad: “Recommerce is not a disruption, it’s an evolution. The brands that thrive will be those who view returns, resale, and reverse logistics not as cost centers, but as opportunities to connect, conserve, and compete.” In an era of unpredictable trade policy and savvy consumers, recycling returned goods is a win-win: it turns erstwhile losses into profit, keeps customers happy with deals, and even scores points on sustainability.

    In short, flips are in. The kids who love thrift shopping aren’t thrift-shaming anymore, they’re influencing the entire supply chain. For ecommerce and retail pros, the message is simple: Embrace the returns bonanza. Whether you’re a giant chain or a niche online seller, every jacket, gadget, or blender that comes back your way is a chance to make money instead of taking a loss. The tariffs have changed the game; it’s time we all played it. So next time a truckload of returns shows up, don’t groan, cheer. Maybe you’re holding the year’s hottest markdown.

    Ready to mine your returns for value? Audit your returns strategy today: map your return flows, calculate your net recovery rates, and explore resale partnerships. The closet’s open, let’s make sure we all profit from it.

    Written By:

    Indy Pereira

    Indy Pereira

    Indy Pereira helps ecommerce brands optimize their shipping and fulfillment with Cahoot’s technology. With a background in both sales and people operations, she bridges customer needs with strategic solutions that drive growth. Indy works closely with merchants every day and brings real-world insight into what makes logistics efficient and scalable.

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    Narvar Returns Management Solution: Advantages and Disadvantages

    In this article

    8 minutes

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    Online retail is booming, and so are returns. Every unwanted item costs money and erodes margins. No wonder Narvar bluntly calls returns “the $1 trillion problem retailers can’t ignore”. In the post-purchase world, Narvar is a veteran. Its suite of tools (tracking, notifications, branded portals, and returns management) is used by hundreds of top brands, and it does deliver on many promises. On the upside, Narvar provides a polished, “beyond buy” experience: easy tracking pages, automated emails, and white-label return portals that keep shoppers in the loop. In practice, customers often praise Narvar’s ease of use. One G2.com reviewer notes Narvar is “user friendly” and that its tracking pages and email updates greatly cut down on customer support calls. Likewise, Shopify merchants report Narvar can automate returns across countries in one swoop, “speed up the returns processing a lot,” and even turn return confirmations into marketing messages.

    Narvar’s Strengths, What It Gets Right

    Behind the scenes, Narvar packs serious technology. Its AI layer (IRIS™) crunches billions of data points—42 billion consumer interactions each year—to flag abuse and enforce return rules in real time. In theory, this means fewer false returns and more approved exchanges. On the retailer side, Narvar centralizes the whole post-purchase flow: customers can track shipments and initiate returns on one platform, and brands can inject upsell messages (Narvar notes 96% of shoppers say returns affect repeat purchases). The payoff is tangible. For example, one enterprise customer reported on G2 that Narvar “significantly increased customer satisfaction” by giving clear order status and cutting support emails. Another agrees Narvar’s tracking and email blend “drives traffic back to our site” and acts as a “surprise and delight” moment.

    Narvar also touts strong returns economics. Its marketing claims its Shield solution can retain up to 60% of return revenue via exchanges, slash reverse-logistics spend by ~40%, and halve call-center volumes. Those eye-popping numbers reflect Narvar’s strengths: big-brand integrations, data-driven insights, and fraud prevention. In fact, Narvar’s toolset is purpose-built for scale. It integrates with major ecommerce platforms (Shopify, Adobe Commerce, etc.), CRMs (Salesforce, Zendesk), and dozens of carriers. For mid-to-large merchants, that means Narvar can plug into an existing tech stack and start shipping tracking and return flows with relatively little extra work.

    In short, Narvar often nails the fundamentals: it provides polished, branded return portals and tracking pages that customers find intuitive (G2). It can enforce complex return policies (eligibility windows, item restrictions, exchange rules) across multiple channels. And the platform is battle-tested at enterprise scale—think Sephora, Levi’s, Sonos—which inspires confidence that it can handle a flood of return orders without collapsing. Many users praise Narvar’s rich dashboard and analytics (some find it “easy to compile reports on return rates) and customizable templates for messaging. All of this means Narvar often feels like a turnkey solution for brands that just want to “set it and forget it,” at least for the core post-purchase features.

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    Narvar’s Weaknesses, Where It Stumbles

    • High cost and opaque pricing. Narvar is not cheap. Its pricing is custom (no published rates or free tier) and billed per module. Multiple sources warn Narvar “is a little pricey” and best suited for mid-size or large brands. Smaller retailers often find it out of reach. Even after purchase, costs can surprise you: one G2 reviewer cautions that many expected “base functionality” in Narvar actually comes at extra expense. In practice, Narvar customers sometimes grumble about hidden fees or the need to upgrade for deeper features.
    • Complex setup and integrations. Deploying Narvar can be a major project. Several users report a steep learning curve: you may need to inject custom code into email templates or carve out developer time to wire everything up (G2). One Capterra review even noted their Narvar launch took nearly two years to complete, with “backend integrations [that] are not overly smooth.” Integrating Narvar with new 3PLs or niche carriers can be tricky, too. If your logistics network is complex or global, Narvar’s primarily North American focus means some markets (e.g., EMEA carriers) might require extra tinkering (G2). In short, Narvar often demands dedicated tech staff to nail the implementation; it’s not a plug-and-play widget for small but nimble teams.
    • Rigid interface and limited flexibility. The Narvar portal (“Hub”) has gotten friendlier over the years, but it still has quirks. A recurring theme in reviews is that small content changes can require big work. One G2 user complains their “least favorite” thing is that Narvar’s Hub “is not very user-friendly,” for example, swapping a single content block forces re-building the whole page. Another notes the interface is “neat” but “lacks flexibility” for custom rule logic (Capterra). In practice, that means simple updates (like tweaking return instructions or adding a banner) sometimes need support tickets or developer help. For agile marketers or small brands trying to DIY updates, this inflexibility can be maddening.
    • Mixed customer support and documentation. User experiences here are uneven. On one hand, some customers praise Narvar’s reps and resources (webinars, guides, etc.) for helping them fine-tune returns. On the other hand, others report slow or patchy support. A few reviews grumble that Narvar’s customer service is “nearly non-existent” when real issues arise (Capterra). Similarly, the learning materials and FAQs can be incomplete. In practical terms, this can leave teams waiting on fixes (or digging through community forums) for weeks. For a mission-critical tool like returns, those delays cut into operations and patience.
    • Carrier and shipping constraints. Narvar prides itself on a large “returns network” of drop-off locations, but it still depends on traditional carriers. There’s no shortcut around reverse logistics: customers typically ship returns back to a fulfillment center or predefined hub. Narvar does offer options like print-at-home labels and multiple drop sites, but it doesn’t eliminate the two-way shipping path. That means many of the very pains of returns—double handling, transit delays, carbon footprint—remain baked in. In fact, industry experts now admit the classic model is “broken”: returned items zigzag back and forth for inspection. (We’ll come back to that.)

    In summary, Narvar’s big-book approach is powerful but heavy. It excels when your brand has the budget and engineering bandwidth to tailor a sophisticated post-purchase stack. But if you’re a lean startup or if you crave maximum agility, Narvar can start to feel like a tiger that’s hard to tame.

    The Next Wave of Returns Tech

    Meanwhile, the ecommerce world isn’t standing still. A hot topic for savvy retailers is peer-to-peer returns: imagine a broken returns circle where your new hoodie that’s too small doesn’t travel 200 miles back to a warehouse, but rather ships forward, dropping right into another customer’s hands. In that model, a return skips the hub entirely, the item is “rerouted to the next customer who wants it,” cutting out double-shipping. Narvar’s current platform doesn’t do that; it sticks with the traditional track-and-return flow.

    That’s just one example of emerging trends. Others include local drop-off lockers, omnichannel return choices (bring-back-to-store, buy-online-return-anywhere), and even AI-driven triage of returns without human touch. These innovations aim to slice costs and speed up the cycle in ways Narvar’s architecture wasn’t built for. (Indeed, one Cahoot analysis bluntly calls the old way “expensive, wasteful, and painfully slow.”) Brands at the cutting edge are also making sustainability a differentiator: shorter routes, less packaging, recycled fulfillment—opportunities Narvar’s standard model only addresses indirectly.

    Narvar itself nods at some of these ideas, for instance, it touts optimized routing to save 25–40% in shipping, but most true “next-gen” features (like routing returns directly to other customers) remain outside its scope. That means retailers who adopt Narvar today may still find themselves hunting for innovations tomorrow.

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    Verdict: Solid but Classic

    Narvar’s returns solution is robust and full-featured, which is why it’s earned high marks from many customers. It simplifies a complex process: one-stop dashboards keep everything organized, branded portals keep shoppers happy, and automated exchanges can reclaim revenue that might otherwise be lost. For large brands needing enterprise-level polish, Narvar delivers a lot of what’s needed: AI fraud detection, multi-channel visibility, and a relatively straightforward way to set up rules and notifications.

    Yet that power comes with trade-offs. Compared to smaller, nimbler tools, Narvar can feel slow to change course. Its legacy, warehouse-based model means it hasn’t fully embraced the radical new paradigms out there. In short, Narvar shines as a comprehensive solution for today’s returns landscape but also embodies the status quo. The era of peer-driven, hyper-local, AI-first returns tech is looming, and some of Narvar’s limitations hint at why it’s wise for retailers to keep an eye on what’s next.

    For now, Narvar gives you a proven platform, just know it may not be the final word in returns innovation. As returns continue to squeeze margins and consumer expectations rise, brands that rely solely on Narvar might need to augment it with newer strategies down the road. The returns journey isn’t over at delivery: it’s evolving fast, and the leaders will be those who match Narvar’s solid foundation with the next wave of returns inventions.

    Written By:

    Indy Pereira

    Indy Pereira

    Indy Pereira helps ecommerce brands optimize their shipping and fulfillment with Cahoot’s technology. With a background in both sales and people operations, she bridges customer needs with strategic solutions that drive growth. Indy works closely with merchants every day and brings real-world insight into what makes logistics efficient and scalable.

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    Amazon Limits How Sellers Can Message Buyers

    In this article

    3 minutes

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    Amazon’s Buyer-Seller Messaging tool lets you reach out to customers when there’s a hiccup with an order or when they have questions: think missing details, address clarifications, or service follow-ups. It’s never been a billboard for promos or marketing; it’s strictly a support channel. Starting now, Amazon is tightening things up even further to protect buyer preferences and ensure you only send messages that truly matter.

    How It Worked Before

    Until recently, you could mark a subject line with “[Important]” to push your message past a buyer’s opt-out settings. In other words, even if a buyer said, “No thanks, I don’t want seller emails,” you could override that if you slapped “[Important]” on the subject. Amazon trusted sellers to use that sparingly, only for truly critical updates like “Your customized widget is delayed” or “Need help with your order return.” But, let’s be honest, there was room for misuse (even if accidental).

    The New Changes

    Amazon has removed the ability to add “[Important]” and override buyer opt-outs. If a buyer has opted out of seller communications, your message won’t get through, unless it’s genuinely critical to completing the order. In practice, that means:

    • No More Subject-Line Overrides: You can’t flag any message as “[Important]” manually.
    • Opt-Out Respect: If a buyer has chosen not to receive non-essential messages, your message gets blocked, unless it’s a truly order-critical update.
    • Critical Messages Still Go Through: If you’re contacting someone to confirm a custom size, fix a shipping address, or resolve a payment hiccup, Amazon will deliver your message even if the buyer opted out.

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    What Sellers Should Do Next

    • Rethink Your Subject Lines
      • Don’t worry about manually tagging “[Important]” anymore; Amazon handles critical identification on its end. Keep your subject lines clear and concise—“Issue with Your Order #123-4567890” is fine.
    • Use Amazon’s Message Templates
      • These templates auto-insert the order ID, translate into the buyer’s language of preference, and automatically flag truly critical content. They’re a time-saver and help ensure Amazon recognizes your message as essential.
    • Focus on Truly Critical Communication
      • Ask yourself: “Is this message truly necessary to complete the order?” If you need to verify a shipping address, correct a payment method, or address an out-of-stock situation, go ahead. If it’s a follow-up—“Hey! Buy my new product!”—save it for social media or your own email newsletter.
    • Stay Organized & Document Everything
      • Because Amazon now filters more messages, keep detailed records of when and why you contacted buyers. If a buyer reaches out later asking why they didn’t get your message, you’ll know exactly what happened.

    Why These Changes Matter

    At the end of the day, Amazon is aiming to keep buyer inboxes free of clutter. You want your truly essential messages (like “Your order requires more info” or “Your refund is processed”) to land easily in your buyer’s inbox, not buried under promotional noise. By removing the “[Important]” override, Amazon ensures that only messages genuinely vital to order completion break through.

    For sellers, it’s a quick pivot: lean into Amazon’s templates, keep communication laser-focused on order fulfillment, and respect buyer opt-outs. That way, you maintain trust, avoid blocked messages, and keep your operations running smoothly, one critical message at a time.

    Written By:

    Indy Pereira

    Indy Pereira

    Indy Pereira helps ecommerce brands optimize their shipping and fulfillment with Cahoot’s technology. With a background in both sales and people operations, she bridges customer needs with strategic solutions that drive growth. Indy works closely with merchants every day and brings real-world insight into what makes logistics efficient and scalable.

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    Turn Returns Into New Revenue

    Convert returns into second-chance sales and new customers, right from your store